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REFUND & CANCELLATION

REFUND & CANCELLATION

RESERVATION
  • Please make advance reservation via telephone or book online to ensure room availability.
  • Advance in Cash or deposit /online Payment is mandatory to obtain the confirmed reservation. Please read the cancellation policy before obtaining the confirmed reservation.
  • Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and the transaction is executed by you, no other rate is applicable either higher or lower and enforce no refund is admissible.
  • The estimated cost for the stay includes the confirmed room rate, the estimated taxes, and estimated fees.
  • We reserve the right to modify or cancel the reservation if it appears, at sole discretion of the hotel, that a guest is engaged in fraudulent, illegal or other inappropriate activity or the reservation is obtained fraudulently or with malafide intention or mistake or error.
  • On check in to the hotel, please present the hotel reservation confirmation voucher along with valid photo ID or Passport, Photo PAN Card, Election Identity Card, Photo driving license, or any photo ID card issued by Central/ State government.
OCCUPANCY
  • Normal occupancy permits a maximum of two people per room. An additional person (if room size permits) is charge extra as per prevalent rate of the Hotel.
CANCELLATION POLICY
  • Cancellation 3 days or more before arrival date full booking amount will be returned minus bank charges if any.
  • Cancellation 3 days before arrival date 50% of booking amount will be retained and the balance returned minus bank charges if any.
  • Cancellation on the arrival day, the total booking amount will be retained.
  • The refund of the reservation done by the Travel Agent will be processed by the issuing Travel Agent only and no refund admissible online.
  • In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s).
REFUND POLICY
  • On cancellation of refundable booking the refund processing will take time between two(2)-to four(4) weeks. The refund depends on numerous factors such as the hotel's cancellation policy, time of cancellation, and processing fees etc. For more details refer to the cancellation policy mentioned above.
  • In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two(2) to four(4) weeks for the bank to process the refund and to show the refunded amount on your credit card.
CHECK IN
  • Normal check-in time is 2:00 PM.
  • Check-out is at 12 Noon.
  • Early check-in and check-out is available by prior arrangement only, subject to availability and prior intimation & confirmation.
MODIFICATION
  • Any modification in the reservation is subject to availability at the time of making such a request.
CHILDREN AND INFANTS
  • Child (up to 5 years) can stay free of charge with parents without extra bed.
  • Children between 5 years to 12 years of age will be charged extra.
  • Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied.
NON-ARRIVAL TO THE HOTEL (NO SHOW)
  • If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotel and will be charged for the entire reservation.